Cancellation Policy/ Refund Policy:
We at Enrich Technosoft, adhere to refund/cancellation Policies for all the web services providing to our customers. To know the complete details about our policy, We request you to refer the respective service level agreement.
If a customer willing to request for a cancellation means then he/she has to send a mail to [email protected]/ [email protected], or they can send a mailing letter to our official address. Then our finance and management team will analyze the issues deeply and advice you related to further process.
If the problem/issue is from our side, then client will get activation code within one week of time from the date of his request by our accounts team. Then further money refund process will be taken care by Enrich team. If they didn’t receive any mail then their request won’t be considered valid.
Money Refund Policy at Enrich Technosoft:
Enrich Technosoft adopts to various refund policies related to our different services. For More details please refer our individual service agreement.
If a client request for a cancellation of project then Enrich Technosoft will not guarantee for the acceptance of refund. We will analyze the various factors involved in this project , such as verification of signed contract, Email Acceptance, signed electronically signed or physically signed between the two parties then only we decide to go for refund or not.
Enrich Technosoft is not responsible for reimbursement for any transaction charges made for the project. Also amount send to third parties for the services rendered, or any miscellaneous charges that are not recoverable for Enrich Technosoft.
|Reasons for Cancellation||Refund Policy||Explanation of Refund Policy|
|Work Order Cancellation After the
client Complete the payment transaction
|Within 24 Hours after Placing the Order||Money refund of 90% will be guaranteed||We will deduct 10% of the total amount paid
becoz of incur costs for payment gateway and
accounts while returning the money to client account.
|Within 2-3 Days after advance payment is done||Money refund of 50% will be guaranteed||Designer, Developer and Project Manager will
be allocated on the day when we get the financial
confirmation. So only We will deduct 50% of the amount.
|After 3 Days from the date of confirmation||No Refund||No Refund|
|Possible Other Reasons to claim for refund:|
|If the client pay extra amount by mistake||100% of the Extra money will be refunded.||We will Refund 100% payment after deduct
Payment gateway charges.
|If the client Does not like the Design.||No Refund||For Every project we will strive our best
to understand the concept before starting the work.
Also we will allow multiple iterations of the
design until the client gets satisfied. In case the client
don’t like the designs then we will sit with the client and make the corrections accordingly.
So in this case No Refund is possible.
|Work Delay||Upto 50% of the Total Payment Made||We will check all the mail and project documents and rectify
the issues. If the Issues is from our
side then we will refund 50% of the total payment made.
|Technical Glitches||No Refund||If there is a problem with the hosting and
domain issues from third party vendors then we are not
responsible for the losses.
|SEO||No Refund||If there is a problem with the SEO issues
from third party vendors then we are not responsible
for the losses.